Cognac Gold Strap

Thanks for your prompt delivery of my order, kind regards, Nanda

Following endless email exchanges with certain employees….

Marie,

With all due respect, while I understand you are trying to justify your actions, I still believe Rosefield is very disappointing all in all in this situation. You are the second person I deal with, which shows lack of business skills.

1 - FYI once and for all: « out of stock » means OUT OF STOCK. It is implying you will receive stock EVENTUALLY. You admitted it had been discontinued for a while and you did NOT advertise this truth properly on your web site. It should have been written « discontinued » OR you should have REMOVED the product. That would have been honest. The devil is in the details.

2- I had written to Rosefield and my question remained unanswered. I kept on checking on the website and for 2 years excused Rosefield for out of stock products, trying to be comprehensive.

3- Not offering shipping for my return or the strap for free to AT LEAST minimally satisfy your customer is pretty classless and cheap. You should take example on Amazon who truly knows how to satisfy their customer and protecting them from certain company’s shameless customer service.

I have been a customer for quite a while and owning alot of Rosefield product.
I will definitely won’t take anymore of my personal time to answer your surveys to help improve your company since I feel you do not truly care about satisfying your customers when it’s really time to deliver.

Moreover, I will make sure I will never ever buy Rosefield again nor will recommend it to anyone.

Cognac Gold Strap